Jacada Ltd. is a software company. The Company develops, markets and supports unified service desktop process optimization, and omnichannel solutions that automates customer service processes and interactions across various channels, including mobile, Web, voice and chat. The Company provides an omnichannel solution, which is a digital interaction platform to bridge the voice and digital disconnect and create cross channel interactions for an enterprise's customers. It also provides software for the contact center to develop the productivity of an enterprise's contact centers agents. Its products include Jacada WorkSpace Agent Desktop, Jacada Visual IVR, Jacada Advisor, Jacada Integration and Automation (JIA), Jacada Agent Scripting, Jacada Workflow, Jacada HostFuse, Jacada Interface Server and Jacada Multi-Channel Agent Desktop. Its professional services include training, consulting services, solution support and maintenance services and product support and maintenance services.