T-Mobile USA, Inc. Google Group

T-Mobile Shows Long-time Customer Poor Customer Service and refuses to Fix Erroneous Overage Charges

sweetly...@gmail.com — Sun, 12 Apr 2009 21:45:01 UT

I have been a long-time customer of TMobile, utilizing its services
since 2002. My dispute began as a result of a billing error that
TMobile refused to address.

For most of 2008, I used the unlimited text messaging service. I
switched to the 1000 month before switching back unlimited after
incurring overage charges. I spoke with a TMobile rep who confirmed

Screenshot: Verizon's New Landline Killer

davidheyer...@gmail.com — Fri, 23 Jan 2009 21:02:01 UT

[link]

Is T-Mobile doing anything of this sort?

TMW service disruption today !!

shaikh.a.moham...@gmail.com — Thu, 04 Dec 2008 22:02:56 UT

Why my service was disrupted in DFW area today?

Wasn't able to dial or receive any call.

Tech support was able to fix it first time but right after that call
got same symptoms so i called again (obviously using different phone)
but this time tech support couldn't hear my voice (even before I

Fraudelent Representation

ke...@tippps.com — Wed, 29 Oct 2008 16:56:46 UT

I ported my 3 lines from ATT to Tmobile and was told there would be 1
time activation fee fro $35 for each line. I informed the rep that i
had 30 lines on a business account and asked if he could wave the
activation fees using my biz account a sleverage. he talked to a
"supervisor" and said he could do it.

Failure of 3G in Tampa

ksuarezt...@gmail.com — Thu, 23 Oct 2008 19:28:16 UT

There is a lot of PR but not a lot of reality. Tampa shows up as 3G
area in the Tmobile site yet cannot see any 3G as I roam around town.
See from the local paper [link]

Tmobile needs to stop cheating

t-mobile spotty service

jsdismu...@gmail.com — Thu, 31 Jul 2008 22:50:28 UT

Has anyone been having trouble with services in t-mobile areas that
previously got adequate service? I have talked with t-mobile about
this and was told that there was nothing they could do about my bad
service and offered nothing to help me fix the problem. The call even
dropped while I was going through a check on my t-mobile cell phone.

T-Mobile Customer Service

blakenorth...@gmail.com — Thu, 29 May 2008 18:01:49 UT

I disagree with an earlier post about the poor customer service with T-
Mobile but will agree that most Independent Agent locations I have
shopped have no knowledge of what they are selling, have no knowledge
of technology, coverage, et cetera. But I do all my shopping online
or by phone. I have been in the industry since 1991 and was with

t-mobile encountering a major class-action suit

ryanfrankteep...@gmail.com — Tue, 28 Aug 2007 18:31:53 UT

I read an article about a suit coming to t-mobile because of a shady
business practice with phone returns. I'm not investing until I see
what happens with that.
Here's the link:
[link]

Re: T-Mobile poor customer service - inept leadership, poor training, bad process? Or is it something worse?

tepel...@gmail.com — Sat, 25 Aug 2007 19:40:43 UT

I have been with T mobile for more than 3 years and have been very
frustrated with them recently that I have been trying to upgrade my
phone. My contract is over, and has been for several months, so I go
to t mobile web site and see that their SDA phone was free, so I
called to get that. But they won't give that to me saying that it is

Re: T-Mobile poor customer service - inept leadership, poor training, bad process? Or is it something worse?

tepel...@gmail.com — Sat, 25 Aug 2007 19:39:42 UT

T-Mobile poor customer service - inept leadership, poor training, bad process? Or is it something worse?

lloyd.y.as...@gmail.com — Sat, 25 Aug 2007 03:07:28 UT

I recently tried to cancel my T-Mobile account. After many years of
service with T-Mobile I decided to switch carriers. After calling
their customer service line to cancel I was told that service would
end on a certain date. It did not and I was continued to be billed.
Calls to their customer service has been met with challenges and a