I have been with T mobile for more than 3 years and have been very
frustrated with them recently that I have been trying to upgrade my
phone. My contract is over, and has been for several months, so I go
to t mobile web site and see that their SDA phone was free, so I
called to get that. But they won't give that to me saying that it is
available only for new consumers. What the heck, I have been with them
for 3 years. I called 3 times, went to the store, they wouldn't give
that phone. Also doing some research noticed that they offer way more
free phones for new coustemr but if your contract is over and you want
to extend you don't have that many options. I need a smart phone thats
why I am going through all this. THE LESSON LEARNED HERE IS THAT T
MOBILE IS NOT LOYAL TO ITS CUSTOMERS.