Progressive has been named to FORTUNE's annual list of "Most Admired
Companies." This represents the fourth year in a row that Progressive
has been named to the list.
Progressive - currently rolling out its revolutionary concierge level
of claims service - was also singled out for its innovation. With
concierge, Progressive manages the entire claim and repair process for
customers using state-of-the-art service centers. It's just one
example of how the company continues to use innovative ways to satisfy
customers, resulting in longer retention for both the company and its
independent agents.
We're proud of this achievement, and proud of our ongoing commitment
to independent agents and their customers.
The following article appeared in the March 15, 2007 edition of
Insurance News & Views, published by the Independent Insurance Agents
and Brokers of America.
FORTUNE Names Carriers to 'Most Admired List'
Magazine recognizes carriers working with independent agents.
FORTUNE magazine has released its annual list of "Most Admired
Companies" and several insurance carriers that work with independent
agencies are among the recognized companies.
FORTUNE compiles the list from surveys of 10,000 industry executives,
directors and security analysts who are asked to rate more than 500
companies in 60 industries, including the property-casualty and life-
health insurance industries. Survey respondants rated companies on the
following eight criteria: quality of management, quality of product/
services, financial soundness, value as a long-term investment, use of
corporate assets, innovation, ability to attract, develop and retain
talented employees and responsibility to community and/or
environment.
This year's top 10 most admired p-c companies (with ranking) include:
Progressive (2), Chubb (3), Hartford Financial Services (4), St. Paul
Travelers (6), American International Group (7), Liberty Mutual
Insurance Group (9) and Nationwide (10), all of which sell products
through independent agents. Berkshire Hathaway (1), Allstate (5) and
State Farm (8) round out the top 10 list.
"We are pleased to have been named to FORTUNE 's list of America's
Most Admired Companies for the fourth consecutive year," says John
Barbagallo, Progressive's agency business group president. "We're
particularly proud of the fact that we ranked No. 1 in the property-
casualty industry for innovation. We're constantly looking for new and
better ways to reinvent the insurance experience both for our agents
and their customers, and being recognized as the industry's leading
innovator is one indication that we're on the right track."
FORTUNE also ranked life-health insurance companies with two
independent agent carriers in the top 10 "Most Admired Companies,"
MetLife (7) and UnumProvident (10). The companies are joined on the
list by: Northwest Mutual (1), New York Life (2), Prudential Financial
(3), AFLAC (4), Massachusetts Mutual Life (5), TIAA-CREF (6), Guardian
Life Insurance Company of America (8) and Genworth Financial (9).
"Being named in FORTUNE 's compilation of the most admired life-health
insurers is noteworthy, even as we continue to focus on ways we can
provide even greater value to our clients, sales partners and
shareholders," says Joe Madden, a spokesman for MetLife. "In addition
to being ranked 35th on the most recent FORTUNE 500, MetLife has had a
representative on FORTUNE 's list of the 50 Most Powerful Women in
Business for the past three years."
Michelle Payne