lattes wrote:
> While I applaud you for your move to stop using plastic bags and
> encouraging people to bring their own re-usable bags there have been
> some very serious unintended consequences. Following are some that I
> have observed and are the reasons that I have decided to no longer
> shop at Loblaw or Loblaw affiliated stores. They are also the reasons
> that I have decided to sell my shares in Loblaw and George Weston as I
> am sure that other consumers are having the same experience and will
> be leaving your stores.

> 1. Because not all bags that people bring in are the same it takes
> cashiers a lot longer to pack bags. Making lines longer.

> 2. Cashiers pack bags much too heavy and every time that I have asked
> for them to not pack bags too heavy I have had the same snide response
> from three separate cashiers of “Do you want to pack them yourself”

> 3. Cashiers are not packing meat separately, in fact I had a bag
> packed today with a raw chicken and fruit in the same bag.

> 4. Cashiers are not packing bags in any type of order that makes
> sense, more than once I have had heavy cans packed on top of fruits
> and vegetables bruising them before I even get a chance to get home.

> Cashiers are also noticeably grumpier because I believe that I am not
> the only person who is asking that their bags be packed properly.
> Grocery shopping should be a positive experience, you are in the
> service business and the service that I have experienced over the past
> number of weeks has been terrible, I had hoped that the poor service
> would be a temporary issue but obviously it has become systematic.
> Until the issues of poor service and unpleasant staff have been
> addressed I will no longer be purchasing any groceries from your
> chain.

> I will also be adding this letter to investment forums as I feel that
> other investors should be made aware of the situation at your stores
> and should avoid purchasing shares in your companies as there is a lot
> of competition in the grocery business and I believe you will be
> losing market share over the coming quarters due to the poor service
> provided at your stores.

> I hope that you can remedy these issues quickly as I do believe that
> the products that your company sells are high quality and desirable to
> consumers.

> Feel free to contact me if you have any questions.

> xxxx

> While I applaud you for your move to stop using plastic bags and
> encouraging people to bring their own re-usable bags there have been
> some very serious unintended consequences. Following are some that I
> have observed and are the reasons that I have decided to no longer
> shop at Loblaw or Loblaw affiliated stores. They are also the reasons
> that I have decided to sell my shares in Loblaw and George Weston as I
> am sure that other consumers are having the same experience and will
> be leaving your stores.

> 1.      Because not all bags that people bring in are the same it takes
> cashiers a lot longer to pack bags. Making lines longer.

> 2.      Cashiers pack bags much too heavy and every time that I have asked
> for them to not pack bags too heavy I have had the same snide response
> from three separate cashiers of “Do you want to pack them yourself”

> 3.      Cashiers are not packing meat separately, in fact I had a bag
> packed today with a raw chicken and fruit in the same bag.

> 4.      Cashiers are not packing bags in any type of order that makes
> sense, more than once I have had heavy cans packed on top of fruits
> and vegetables bruising them before I even get a chance to get home.

> Cashiers are also noticeably grumpier because I believe that I am not
> the only person who is asking that their bags be packed properly.
> Grocery shopping should be a positive experience, you are in the
> service business and the service that I have experienced over the past
> number of weeks has been terrible, I had hoped that the poor service
> would be a temporary issue but obviously it has become systematic.
> Until the issues of poor service and unpleasant staff have been
> addressed I will no longer be purchasing any groceries from your
> chain.

> I will also be adding this letter to investment forums as I feel that
> other investors should be made aware of the situation at your stores
> and should avoid purchasing shares in your companies as there is a lot
> of competition in the grocery business and I believe you will be
> losing market share over the coming quarters due to the poor service
> provided at your stores.

> I hope that you can remedy these issues quickly as I do believe that
> the products that your company sells are high quality and desirable to
> consumers.

> Feel free to contact me if you have any questions.

> xxxx